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Frequently asked questions

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Ordering

\n\n

How do I find a specific item in the online shop?\n\n

You can use the \"Search term\" field to search for the item you are looking for. It will then be displayed directly. Enter the name of the item or (if known) the item number.

\n\n

How can I see the available quantity of a product?\n\n

Place the desired item in your shopping cart. Now you can enter the number of items you want.
\nGreen – desired number of items available
\nYellow – fewer than 3 items in stock
\nRed – out of stock = item is currently not available

\n\n

Do I have to register with the online shop to place an order?\n\n

If you order from us online, after the “Checkout” field you will see a selection mask with three options. You can order without registering, order and register as a customer, or log into your existing customer account.

\n\n

Can I order from abroad or have goods shipped abroad?\n\n

We only ship to the following countries:
\nGermany, European Union member states and Switzerland
\n→ Add or link shipping information here

\n\n

After I place my order, can I track the delivery?\n\n

\n\n

Payment

\n\n

How do I pay for my order?\n\n

We offer our customers a choice of payment options. The following payment methods are possible:\n

PayPal
PayPal Plus (credit cards, direct debit)
Amazon Pay
Prepayment

\n\n

Can I purchase on account?\n\n

We are a very small company, so unfortunately you cannot purchase on account. Alternatively, payment can be made in advance (bank transfer), or via PayPal, PayPal Plus (credit card, direct debit) and Amazon Pay.

\n\n

How are my order and payment details protected?\n\n

When you place your order, the data provided is transmitted to us in encrypted form using SSL certificates. This means that your order and payment details are always protected.

\n\n

If I collect my order, can I pay in cash?\n\n

You can only collect your order after a telephone consultation. Please inform us of your wishes by sending an email to info@gartendekoparadies.de or by completing our contact form.

\n\n

Does gartendekoparadies.de offer gift vouchers?\n\n

Gift vouchers can be issued after a telephone consultation. Please inform us of your wishes by sending an email to info@gartendekoparadies.de or by completing our contact form.

\n\n

Delivery and shipping

\n\n

Which logistics partner are goods shipped with?\n\n

\n\n

What is the procedure for shipping by a freight forwarder?\n\n

\n\n

When can I expect my delivery?\n\n

We usually ship on the first working day after receipt of payment. The shipping time varies depending on the day of the week. You can expect a delivery time of 1-3 days. For delivery by freight forwarder, the shipping time is 4-7 working days.

\n\n

Can I have my order delivered to another address?\n\n

Yes. Please advise of a different delivery address when you order.

\n\n

Complaints

\n\n

Are the stone lanterns delivered in one piece?\n\n

Depending on the model, the stone lanterns may be delivered in several pieces (for example, the giant pagoda). If necessary, a tube of silicone will be included in your order for gluing the parts together. Please look at the detail page or if you are unsure, simply send an email to info@gartendekoparadies.de or complete our contact form.

\n\n

My order is incomplete. What happens now?\n\n

Under certain circumstances, your order (e.g. stone lanterns, children's figures on a bench) may be sent in several packages. Please wait 1-2 days for all the packages to arrive.

\n\n

What if something breaks during delivery?\n\n

\n\n

Can I return an item if I don’t like it?\n\n

For parcel goods weighing under 30kg
\nWe are happy to bear the cost of the return shipment by DHL. Please let us know that you wish to make a return by sending an email to info@gartendekoparadies.de or by completing our contact form. You will then receive a DHL return label free of charge.
\n
\nFor freight forwarded goods weighing over 30kg
\nYou bear the direct costs of the return shipment via the freight forwarder. In Germany the minimum cost is € 60.00. Therefore, please contact us to agree the process in detail. Please let us know that you wish to make a return by sending an email to info@gartendekoparadies.de or by completing our contact form. We will then organise the return shipment through the freight forwarder in consultation with you.

\n\n

Disposal instructions for packaging\n\n

\n\n

Personal Data

\n\n

Where can I view, edit or delete my data?\n\n

In your customer account, go to the top right-hand corner and click on the \"Manage personal data\" tab to edit your data. Go to the “Delivery addresses” tab to add and edit invoice and delivery addresses.

\n\n

I’ve forgotten my password. How can I log in?\n\n

Go to the login page and click on the \"Forgotten your password?\" field. You will be prompted to enter your email address. We will then send you a link to reset your password.

\n\n

What happens to my personal data?\n\n

The security of your data is very important to us and is a top priority for us. You can find out more in the Privacy section.

\n\n

Further questions

\n\n

Where can I see the general terms and conditions?\n\n

You can consult our GTCs here.

\n\n

Tips for maintaining stone figures\n\n

The easiest way to clean stone figures is with a pressure washer or a brush with clean water. Do not use chemical additives such as detergents or cleaning agents.

\n\n

Do you offer gift wrapping?\n\n

Unfortunately, we currently do not offer gift wrapping.

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