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Häufige Fragen

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Top Themen

\n\n

1. Mit welchem Logistikpartner wird die Ware versendet?\n\n

Die Lieferung erfolgt bei Artikel bis 30 kg Versandgewicht mit DHL. Dabei kann aufgrund der Größe und Gewicht unserer Paketsendungen keine Lieferung an Packstationen erfolgen.
\nBei Artikel größer 30 kg erfolgt die Lieferung mit der Spedition DB Schenker. Die Spedition avisiert die Lieferung, d.h. die Spedition DB Schenker spricht vor Anlieferung telefonisch einen möglichen Liefertermin mit Ihnen ab. Die Lieferung per Spedition erfolgt ausschließlich frei Bordsteinkante.

\n\n

2. Wie ist der Ablauf bei Versand durch Spedition\n\n

Die Versanddauer beträgt 4-7 Werktage. 1-3 Tage vor der Anlieferung erhalten Sie von der Spedition DB-Schenker ein telefonisches Avis mit Terminvereinbarung.
\nAuf besonderen Wunsch teilen wir Ihnen gerne die Kontaktdaten der zuständigen Geschäftsstelle vor Ort mit. Die Lieferung per Spedition erfolgt ausschließlich frei Bordsteinkante.

\n\n

3. Kann ich den Versand meiner Bestellung nachverfolgen (Sendungsverfolgung)?\n\n

Bei Paketware bis 30 kg erhalten Sie nach dem Versand Ihrer Bestellung per E-Mail eine Sendungsverfolgung-ID von DHL. Bei Versand durch Spedition / DB Schenker fragen Sie bitte bei Bedarf die Sendungsverfolgung-ID per E-Mail an info@gartendekoparadies.de oder unser Kontaktformular an.

\n\n

4. Meine Lieferung ist beschädigt?\n\n

Leider können wir es nicht zu 100% sicherstellen, dass auf dem langen Transportweg eine Figur beschädigt wird. Deshalb werden wir Ihnen gerne eine kostenlose Figur zusenden. Lassen Sie uns hierzu einfach per E-Mail an info@gartendekoparadies.de mit Foto über die Beschädigung zukommen.
\nWICHTIG: Bitte senden Sie den beschädigten Artikel nicht an uns zurück, da eine Rücksendung eine den finanziellen Schaden weiter erhöht. Bitte entsorgen Sie die Figur nach Erhalt Ihrer Ersatzlieferung für uns.

\n\n

5. Meine Bestellung ist unvollständig?\n\n

Unter Umständen wird Ihre Bestellung (z.B. Steinlaternen, Kinderfiguren auf Bank) durch mehrere Pakete versendet werden. Bitte gedulden Sie sich 1-2 Tage.

\n\n

6. Entsorgungshinweis für Verpackungen\n\n

Damit Ihre Bestellung sicher bei Ihnen ankommt, verwenden wir spezielle Schaumkissen für die Verpackung. Das Material enthält keine gefährlichen Bestandteile und sollte bevorzugt dem Kunststoffrecycling zugeführt werden.
\nSie können das Schaumkissen, zusammen mit der Folie, über die von Ihrem örtlichen Entsorgungsunternehmen bereitgestellte Gelbe Tonne, dem Gelben Sack oder über einen Wertstoffhof entsorgen. Wenn diese Möglichkeiten für Sie nicht bestehen, ist die Entsorgung prinzipiell auch über den Hausmüll bzw. Gewerbeabfall möglich. Den Versandkarton geben Sie bitte zum Altpapier

\n\n

Bestellung

\n\n

Wie finde ich einen bestimmten Artikel im Online-Shop?\n\n

Über das „Suchbegriff“ Feld können sie gewünschte Artikel suchen und sich direkt anzeigen lassen. Geben sie hierzu die Artikel Bezeichnung oder (falls bekannt) die Artikelnummer ein.

\n\n

Wie kann ich feststellen, ob ein Produkt in gewünschter Menge verfügbar ist?\n\n

Legen Sie den gewünschten Artikel in den Warenkorb. Dort haben Sie die Möglichkeit, die gewünschte Menge einzugeben.
\nGrün – Artikel in ausreichender Zahl verfügbar
\nGelb – Lagerbestand unter 3
\nRot – Kein Lagerbestand = Artikel ist aktuell nicht verfügbar

\n\n

Muss ich mich für eine Bestellung im Online-Shop anmelden?\n\n

Wenn Sie bei uns online bestellen, gelangen Sie nach dem Feld „Zur Kasse“ zu einer Auswahlmaske mit drei Möglichkeiten. Sie haben die Möglichkeit ohne Registrierung zu bestellen, zu bestellen und sich als Kunde zu registrieren und sich in Ihrem bereits bestehenden Kundenkonto anzumelden.

\n\n

Kann ich aus dem Ausland bestellen oder versenden?\n\n

Wir versenden ausschließlich in die folgenden Länder:
\nDeutschland, Europäische Union und Schweiz
\n→ Versandinfos hier ergänzen oder verlinken

\n\n

Kann ich den Versand meiner Bestellung nachverfolgen (Sendungsverfolgung)?\n\n

\n\n

Bezahlung

\n\n

Wie kann ich meine Bestellung bezahlen?\n\n

Wir bieten unseren Kunden eine Auswahl an Zahlungsoptionen an. Folgende Zahlungsarten sind möglich:\n

PayPal
PayPal Plus (Kreditkarten, Lastschrift)
Amazon Pay
Vorkasse

\n\n

Ist Kauf auf Rechnung möglich?\n\n

Da wir ein sehr kleines Unternehmen sind, ist leider ein Kauf auf Rechnung nicht möglich. Alternativ kann die Bezahlung über Vorauskasse (Überweisung), PayPal, PayPal Plus (Kreditkarte, Lastschrift) und Amazon Pay erfolgen.

\n\n

Wie werden meine Bestell- und Zahlungsdaten geschützt?\n\n

Die bei Ihrer Bestellung angeben Daten werden verschlüsselt über SSL Zertifikate an uns übermittelt. Dadurch sind Ihre Bestell- und Zahlungsdaten stets geschützt.

\n\n

Kann ich bei Abholung in bar zahlen?\n\n

Eine Abholung Ihrer Bestellung vor Ort ist nur nach einer telefonischen Abstimmung möglich. Bitte informieren Sie uns einfach über Ihren Wunsch per E-Mail an info@gartendekoparadies.de oder unser Kontaktformular.

\n\n

Bietet gartendekoparadies.de Geschenkgutscheine an?\n\n

Die Ausstellung von Geschenkgutscheinen ist nach einer telefonischen Abstimmung möglich. Bitte informieren Sie uns einfach über Ihren Wunsch per E-Mail an info@gartendekoparadies.de oder unser Kontaktformular.

\n\n

Lieferung & Versand

\n\n

Mit welchem Logistikpartner wird die Ware versendet?\n\n

\n\n

Wie ist der Ablauf bei Versand durch Spedition\n\n

\n\n

Wann kann ich mit meiner Lieferung rechnen?\n\n

In der Regel versenden wir am ersten Werktag nach dem Zahlungseingang. Die Versandzeit variiert je nach Wochentag. Sie können mit 1-3 Tagen Lieferzeit rechnen. Bei einer Lieferung durch die Spedition 4-7 Werktage.

\n\n

Kann ich meine Bestellung auch an eine andere Adresse liefern lassen?\n\n

Ja, vermerken Sie bitte eine abweichende Lieferadresse direkt im Bestellprozess.

\n\n

Reklamationen

\n\n

Werden Steinlaternen in einem Stück geliefert?\n\n

Je nach Modell bestehen die Steinlaternen aus mehreren Elementen (zum Beispiel riesige Pagode). Davon abhängig, ist eine Tube Silikon zum Verkleben der Elemente Bestandteil der Bestellung. Bitte fragen Sie im Detail bzw. bei bestehenden Unsicherheiten einfach per E-Mail an info@gartendekoparadies.de oder unser Kontaktformular bei uns nach.

\n\n

Meine Bestellung ist unvollständig?\n\n

Unter Umständen wird Ihre Bestellung (z.B. Steinlaternen, Kinderfiguren auf Bank) durch mehrere Pakete versendet werden. Bitte gedulden Sie sich 1-2 Tage.

\n\n

Was wenn bei der Lieferung etwas kaputt geht?\n\n

\n\n

Rückgabe, wenn Artikel nicht gefällt?\n\n

Bei Paketware bis 30kg
\nWir übernehmen gerne die Kosten der Rücksendung durch DHL. Bitte informieren Sie uns einfach über Ihre Rücksendewunsch per E-Mail an info@gartendekoparadies.de oder unser Kontaktformular. Sie erhalten im Anschluss ein kostenloses Rücksendelabel für DHL.
\n
\nBei Speditionsware über 30kg
\nSie tragen die unmittelbaren Kosten der Rücksendung durch die Spedition, diese betragen innerhalb Deutschland mindestens € 75,00. Bitte stimmen Sie daher den Vorgang im Detail mit uns ab. Informieren Sie uns einfach über Ihre Rücksendewunsch per E-Mail an info@gartendekoparadies.de oder unser Kontaktformular. Im Anschluss organisieren wir mit Rücksprache mit Ihnen die Rücksendung über die Spedition.

\n\n

Entsorgungshinweis für Verpackungen\n\n

\n\n

Persönliche Daten

\n\n

Wo kann ich meine Daten einsehen, ändern oder löschen?\n\n

Wenn sie oben rechts auf ihr Kundenkonto klicken, können sie im Reiter „Persönliche Daten verwalten“ ihre persönlichen Daten ändern. Im Reiter Lieferadressen können sie Rechnungs- und Lieferadresse ändern und ergänzen.

\n\n

Ich habe mein Kennwort vergessen, wie kann ich mich einloggen?\n\n

Klicken sie beim Einloggen auf das Feld „Kennwort vergessen?“ Im Folgenden werden Sie aufgefordert, Ihre E-Mail-Adresse anzugeben. Wir senden Ihnen dann per E-Mail einen Link zur Änderung Ihres Kennworts.

\n\n

Wie wird mit meinen persönlichen Daten umgegangen?\n\n

Die Sicherheit ihrer Daten liegt uns am Herzen und hat für uns oberste Priorität. Im Bereich Datenschutz finden sie weitere Informationen.

\n\n

Weitere Fragen

\n\n

Wo kann ich die allgemeinen Geschäftsbedingungen einsehen?\n\n

Unsere AGB´s können sie hier einsehen: Allgemeine Geschäftsbedingungen

\n\n

Tipps zur Pflege von Steinfiguren\n\n

Steinfiguren reinigen Sie am einfachsten mit einem Hochdruckreiniger oder einer Bürste mit klarem Wasser. Bitte verwenden Sie keine chemischen Zusatzstoffe wie z.B. Spül- oder Reinigungsmittel.

\n\n

Bieten Sie Geschenkverpackungen an?\n\n

Leider bieten wir aktuell keine Geschenkverpackungen an.

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