General Terms & Conditions

 

1. Scope of application

The following General Terms and Conditions (GTC) apply to all orders submitted via our online shop.

2. Contractual partner, conclusion of contract

The purchase agreement is concluded with the gartendekoparadies.de owner: Mike Weber.

By placing products in our online shop, we are providing a binding offer to conclude a contract regarding these items. You can initially add our products to the basket without being subject to any obligation and make changes to the items in your basket at any time up to the point that you send your binding order by using the editing tools provided for this purpose and explained during the order process. The contract is concluded when you accept the offer regarding the items in the basket by clicking the order button. Immediately after submitting the order, you will also receive confirmation via email.

A binding contract may also be concluded before this point in time as follows:

If you select PayPal as the payment method, the contract is concluded when you confirm the payment order to PayPal.

The languages available for concluding the contracts are German and English.

We save the contract text and send you the order information and our GTC via email. You can also view and download the GTC at any time on this page. You can view your past orders in the customer login area.

3. Delivery conditions
Delivery costs apply in addition to the specified product prices. Further information about the amount of the delivery costs is provided in the offers.

You generally have the option of collecting your order from the gartendekoparadies.de owner: Mike Weber, Waiblinger Str. 18-1, 71364 Winnenden, Germany during the following business hours: Monday - Saturday, 9.00 - 18.00.

4. Payment
The following payment methods are available in our shop:

Advance payment
When selecting the advance payment option, we specify our bank details in the order confirmation and deliver the goods following receipt of payment.

PayPal
You pay the invoice amount via the online provider, PayPal. You must be registered with the provider or register with the provider first, give your authorisation using your login details and confirm the payment order to us. You will be provided with further information during the order process.

Amazon Payments
With Amazon Payments, you use the payment and shipping information stored in your Amazon account to pay. You only need your Amazon login details. You must be registered with the provider or register with the provider first, give your authorisation using your login details and confirm the payment order to us. You will be provided with further information about how to reach the page for the payment provider during the order process.

Payment on collection
You can pay in cash for your goods when collecting them.

5. Transport damage

If goods are delivered with obvious transport damage, please register a complaint regarding such defects with the delivery agent as soon as possible and contact us immediately. The failure to submit a complaint or to contact us will not have any consequences whatsoever with respect to your statutory claims and implementation thereof, and in particular with respect to your warranty rights. However, you would be helping us to assert our own claims against the carrier/to the transport insurance company.

6. Warranty and guarantees

The statutory warranty right applies. Information regarding any additional guarantees that apply and the precise conditions of these guarantees is provided in the information relating to the relevant product and on specific information pages in the shop.

7. Online dispute resolution
The European Commission provides a platform for online dispute resolution (OS), available here http://ec.europa.eu/consumers/odr/.
We are ready to participate in an out-of-court conciliation procedure before a consumer arbitration board.
Responsible is the General Consumer Arbitration Center of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de.